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  F.A.Q.

1. What does it mean to refill ink jet cartridges?  

Refilling means recycling your ink jet cartridge, making it possible for this ‘disposable’ product to be used more than once.  Carefully cleaning and refilling the cartridge is crucial to preserve the print head, and Cartridge Depot has revolutionized this process. Refilling is good for the environment and can be relatively inexpensive because of the relatively low cost of the consumables involved in refilling a cartridge.  

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2. How many times can an inkjet cartridge be refilled?

There is no fixed answer to this question because it varies from cartridge to cartridge.  In our experience, most cartridges can be refilled 8 to 10 times. 

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3. When should a cartridge be refilled?

The delicate print head of an inkjet cartridge consists of thin nozzles sometimes less than one millimeter in length, backed by a thermal resistor that boils and cools the ink.  Cartridge Depot recommends refilling cartridges at the first sign of ink level warning messages or output degradation such as streaking or fading ink.  Inkjet cartridges must be refilled before they run completely dry.  Dried ink from a cartridge used until totally empty will often block the print head causing the cartridge to fail.  The comprehensive Cartridge Depot franchise plan utilizes marketing and public relations to educate the consumer about timely inkjet refills.  

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4. What is the proper way to handle a cartridge? 

Our cartridge handling procedures and the refill technology powering the Ink 3000 system are designed to maximize the success ratio of refills and maximize the life of a cartridge.

We also educate the public through awareness campaigns and media outreach about the basics of cartridge handling and storage. Preserving the print head of a cartridge is as simple as not touching it, properly sealing the print head when it’s outside of a printer, and storing that cartridge in static proof bags and boxes.

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5. How important is the ink quality? 

High quality ink makes a big difference.  Cartridge Depot has invested considerable time and resources into matching and testing the blending qualities and compatibility of our inks.  Our system makes this process simple.  Bad ink will cause the print head on your cartridge may get clogged or destroyed by the ink that cannot match the OEM's specifications governing drying rate, ink density, boiling points, viscosity, surface tension, color and PH values.

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6.  What defines the domestic inkjet refill market?

Industry projections call for worldwide sales of inkjet printers to exceed 64 million units in 2005-with hundreds of millions of printers currently in use. It’s difficult to think of a group or institution that doesn’t utilize inkjet printers; banks, insurance related businesses, stock brokerage firms and financial related institutions, hospitals, government agencies, schools, small, medium and large manufacturing and other businesses. Simply put, any company that generates a lot of paper will also generates a lot of empty cartridges that can be refilled and reused.

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7.  How important is the cleaning process?

Successfully cleaning the cartridges and unclogging the nozzles is one of the keys to a profitable recycling operation. In combination with the Ink3000 and our cleaning process will make the difference, yielding a 50% increase in overall success rates over other refill systems.

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8.  What are the steps in the cartridge refill process?

Our three to five minute refill process varies slightly by cartridge type. Here are the basics: 
Step 1.) test the electrical circuit in the cartridge 2.) clean its nozzles 3.) refill the ink bladder 4.) print a test page 5.) seal the print head f.) package the cartridge in an antistatic bag and cardboard box - and deliver it  to the customer.

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9.  How does the Cartridge Depot process work with so many different inkjet manufacturers?

Adaptability is the watchword of our technical engineers, and the result is the Ink3000, a machine that successfully combines a myriad array of functions and delivery options compatible with all inkjet cartridges. Ongoing research and development provide a bridge to future cartridge refill innovations from the industry standard.  Our initial training program provides the foundation, while manuals, interactive media and ongoing training and support will keep you abreast of evolving industry standards.

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10. How are franchises granted?

Exclusive domestic territories are now being offered, with the incumbent exclusivity of the Ink3000 machine.  Cartridge Depot franchises are offered by prospectus only; for more information, click here.

11. What is your return policy?

Return Policy - Defective Returns (Exchange Only, For Same Item):

We have a standard 30 day Warranty. If this should occur, we will allow an even exchange by sending it back to us. The manufacturer warranty will cover any difficulties in the future.
Please request a Return to Merchant Authorization (RMA) number by emailing info@thecartridgdepot.com Or By calling us at 561-394-4072.
Once you have an RMA number, please send the order to TheCartridgeDepot.com for an exchange. Customer to cover return freight costs. Returns received without an RMA# will not be processed and will be returned.


Non-Defective Returns (Or Defective Return For A Refund):

We have a standard 14 day money back guarantee, Please request a Return to Merchant Authorization (RMA) number by emailing info@thecartridgedepot.com or by calling us at 561-394-4072.
Merchandise must be factory fresh, saleable conditionCustomer to cover return freight costs.
If an order is returned in non-salable condition, the return will not be
accepted and the merchandise will be returned to the customer. If returned without an RMA number, a restocking fee of 10% may be assessed as determined by TheCartridgeDeopt.com.
All shipping charges are non-refundable

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The Cartidge Depot - 10324 South Dolfield Rd - Owings Mills, MD - 21117 - Phone: 800-914-5828
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